FAQs

  • What is Soft Play?

    Soft play utilizes soft foam structures and surfaces creating a safe, fun and exciting area for your children. While in soft play areas little ones are imagining, exploring and enhancing gross motor skills.

  • How Soon Should I Book?

    We recommend you book at least 3 months in advance. It’s never too early to book us for your special occasion - if you have your eye on a date in the future, please fill out the Reservation Form to get started!

  • Can children older than 5 play in the Soft Play areas?

    So sorry! The Soft play areas are solely for toddlers. Up To 5 yrs. old. Each package also has a capacity. Please contact us if you are unsure.

  • What is Our Cleaning Process of Our Equipment?

    Our equipment including our ball-pit balls are thoroughly sanitized and disinfected after each use. Utilizing a non-toxic, fragrance free, which kills 99.9% of harmful bacteria, viruses, mold, fungus and germs.

  • Do you require a Security/Damage deposit?

    Yes, a refundable $300 deposit is added to the balance to be paid prior to your event. Deposit will be refunded 48 hours after retrieval of rentals. Should no damage have been incurred, you will receive the $300 deposit back in full.

  • Do you set up indoor or outdoor?

    Both! We can set up indoor or outdoor, as long as the weather permits and you desire an outdoor set up, we can do that for you! However, very hot sunny days, please consider that the equipment will get dangerously hot, so we have to set up under a shaded area or we suggest renting a canopy. Please note we do not set up on uneven grass, gravel, sand or mud. A solid, hard, flat surface is always preferred if you want a properly set up play area. This can be dangerous for kids and our equipment.

  • Outdoor Events

    Please have an indoor rain plan in place. If there is ANY (even a 1%) chance of rain, or wetness on the grounds from previous rain, the setup must be moved inside. Please have a rainy-day contingency plan in place. If there is no indoor contingency plan in place. Refunds are not made due to rain. We are happy to reschedule your event without, to any future available date within the next 13 months.

  • What is your Cancellation Policy ?

    All payments are non-refundable (beside the cleaning/damage deposit). In the event that you need to cancel you will receive a credit (valid for 13 months from original event date) to use toward a future booking.

    In order to receive a credit, you must cancel a minimum of 5 days in advance.

  • How far do we travel?

    Delivery is included within 25 miles of 08501 zip code for most packages/&Bouncers. All events outside this area will be charged a Delivery Fee based on location. Holidays are subject to an additional $150 fee for any booking. Additional fee for bridges and tunnels if applicable.

    Current service in NJ, select parts of PA, and select parts of NY.

  • What is the Drop off and pick up Time?

    Depending on the size of your layout it will take anywhere from 30 minutes to 2 hours to set up the soft play structure & Decor. Our bounce house set up could take from 15 minutes to 45 minutes. Latest pick up is 7:00 PM, but we will happily accommodate all your party needs and time extensions. Please note additional fees may apply.

  • How much is the deposit to Reserve your Event?

    The deposit is 30% of your total. This amount will secure your date and will also be deducted from your balance. Remaining balance is due 7 days prior to your event date. If final balance is not received by due date a $30 will then be added to your balance on the third overdue date. There are no exceptions to this rule. Please keep in mind that dates WILL NOT be reserved until a deposit is paid.​

  • What Happens if equipment is excessively Dirty When Picked Up?

    A $300 cleaning and damage deposit is applied to each invoice when booking. If the property is excessively dirty. Missing Balls or balls not in ball pit, upon pick up, a $50 cleaning fee will apply and only $250 is returned from your cleaning and damage deposit. Please note full $300 deposit is returned if there are no damages or excessive dirt. Equipment is not to be moved from where placed.

  • ⭐️Why can't face paint or other craft items go on the soft play equipment?

    We do get this question a lot! And this NO FACE PAINT rule applies to every soft play business, the paint gets soaked up into the vinyl and does not come out. It becomes permanently damaged. Many companies including us have tried many solutions but nothing works, it is the same with confetti and other items that have dyes. Please respect our rule and our equipment and care for it as you would your own expensive items.. If you must have face paint present, let us know before reserving and we can see if a mandatory attendant can be added.

  • What if I need additional hours?

    No problem! All rentals are for 4 hours of play, but we can gladly accommodate extra hours at a rate of $60 per hour. Please note we do not provide pick up after 8pm.

  • My event is only a few days away can I still book?

    Of course! you are welcome to submit an inquiry, once there is availability and the package you are interested in is available, we will gladly accommodate you. Please note however the full balance is due upon receipt.